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Symptom Survey Implementation

UC Davis symptom survey on a mobile phone

Helping reduce the spread of the coronavirus in our campus.

A daily symptom survey is a requirement for all UC Davis-operated facilities anywhere in California and serves as a reminder to pay attention to your symptoms.

Everyone — students, employees, visitors — must complete a Daily Symptom Survey before entering a university-managed facility. This includes campus housing and off-campus, remote and leased locations. (UC Davis Health has its own symptom monitoring procedures for its Sacramento campus.)

While the process may look different depending on the facility, the survey and the outcomes are the same across campus.

Symptom Survey via Health-e-Messaging

In February, the Daily Symptom Survey for students and employees transitioned from Qualtrics into the Health-e-Messaging portal. Information on this page has been updated to reflect changes related to this update.

The Daily Symptom Survey is a web application that can be accessed from desktop and mobile devices. There is a version available for Students and Employees who have university ID numbers, and a version for Other Visitors and Temporary Affiliates.

Take the daily symptom survey at SymptomSurvey.ucdavis.edu

It should take no longer than 30 seconds to complete each day.

For visitors and others who cannot use the online survey, a paper survey will be made available at each facility.

What happens after the survey

The survey will send you an email that indicates whether you’re Approved or Not Approved to enter campus facilities. This email is what you will need to present it at facility access points.

Survey Status

The new symptom survey has a few more options than the original. Here is a key for what each status means for students and employees who are taking the symptom survey:

Daily Symptom Survey status chart
Daily Symptom Survey status chart. (View an accessible version of this chart.)

Facility Access

Facility managers, Aggie Public Health Ambassadors, and others who check symptom survey results can use this key to understand who they can allow to access their particular campus facility, based on symptom survey status:

 
Facility access chart.
Facility Access chart. (View an accessible version of this chart.)

Implementing Symptom Surveys

Implementation of the Daily Symptom Survey is the department’s responsibility and should be incorporated into your Campus Ready worksite plan. Be advised that facility occupants should be prepared to verify their Daily Symptom Survey at any time (screengrab or print your approval email).

Please DO NOT create your own version of a daily symptom survey.

Options for Implementing Daily Symptom Survey

  1. Close access to all facility entry points except one, where you assign an employee to verify Symptom Survey compliance prior to allowing entry.
  2. Allow open access to facility but require Symptom Survey verification at internal locations (e.g., reception desk, individual lab).
  3. Ask employees to forward their Daily Symptom Survey verification to a supervisor’s email or another central email.
  4. You may consider providing colored stickers individuals can display to signal Symptom Survey verification.
  • A toolkit is available online and includes guides, sample communications, printable signage and more.

Monitoring Compliance

Your Campus Ready worksite plan should review compliance rates on a daily or weekly basis to ensure everyone is using the survey daily.

Ask each facility user to forward their Symptom Survey approval letter to a department representative. That individual could compare who is in the building and who has provided Symptom Survey verification.

  • Can I deny access to someone for non-compliance?
  • Absolutely, that's the expectation. If a person enters without having done the survey and you have told them they cannot, let them know that you are going to escalate the situation, per the guidance from the UC Davis Interim Public Health Policy.
  • How can we implement this in a building that a) doesn’t have any receptionist b) houses multiple departments c) doesn’t allow us to check all who are entering the building?
  • Do your best. You know your facility best and those who use the space. Consider coordinating with fellow building occupants and contact campusready@ucdavis.edu if you can’t devise a workable solution.
  • Should employees send a screenshot of their daily approved email to their supervisor, or forward their email?
  • This up to your department. Either option is fine.
  • How do we ensure our faculty members are filling out the symptom survey when we as staff aren’t there to monitor it?
  • Consider setting the expectation with faculty members to email their approved survey letter to a designated supervisor or building contact, for example a dean.
  • Can we implement the survey on an honor system?
  • No. There has to be a process and it needs to be one that can be reviewed. You need to be able to verify that employees are following the process.
  • Do we have to check everyone when they come in?
  • No, you don’t if it doesn’t work for your facility. However, there does need to be a system in place to check people at some point.
  • Can you change the survey to route approved/not approved letters to an employee’s supervisor?
  • No. The more complicated we make the survey, the more chance there is for error. We want this survey to be easy and reliable.

Symptom Survey Data

The updated student and employee survey is in a secure, HIPAA-complaint system.

  • Who is responsible for collecting the survey completion records, especially if there are multiple departments per building?
  • Here are two options and we’d be happy to add more if you send them to campusready@ucdavis.edu:

    The departments within the building can agree to control access at the envelope of the building. This means that you would station someone at the building entrances to physically interact with people who come into the building.

    All departments within a building agree to establish an expectation that if an employee is entering a facility, that they take the survey and then email the response they receive to their supervisor.
  • How long should departments keep Symptom Survey sign-in sheets and emails?
  • Please do not keep paper files (sign-in sheets) or electronic records (emails) longer than 30 days and never collect anything that indicates symptoms.

Manual Process

While the online Daily Symptom Survey is available to anyone with a connected device, a paper Symptom Survey must be administered to anyone who needs/chooses to complete a paper Symptom Survey.

  • The Manual Process Toolkit includes materials for implementing the paper Daily Symptom Survey with printable surveys, instructions and more.

 

  • What survey do visitors complete?
  • You can access the visitor survey on the Campus Ready Symptom Monitoring page. Please ensure that employees and students continue using the correct survey. Visually, the output letters for both surveys are slightly different so you can quickly differentiate.

    Other options:
    >> We have outlined a manual process that includes a verbal symptom questionnaire.
    >> Multiple facilities within the same vicinity (e.g., Vet Med) or otherwise connected (e.g., dining facilities) could implement a sticker system for visitors that have verbally completed the survey.

    We encourage you to share other options with campusready@ucdavis.edu
  • What about delivery drivers that have their own keys and can let themselves into a facility? How can we make sure they are compliant with COVID-19 regulations and campus policies?
  • We have notified campus vendors about the requirement and are working on other solutions that could help. For example, we could potentially place Aggie Public Health Ambassadors at vehicle entrance gates to administer the symptom survey and provide drivers a daily approved letter. Send your ideas to campusready@ucdavis.edu

Temperature Checks

Temperature checks were once an optional addition to the required Daily Symptom Survey process. However temperature checks are no longer recommended as a useful screening strategy.


Policies, Requirements and Enforcement

Public Health Policy (Interim 290-01) outlines physical and behavioral standards applicable to all campus affiliates and non-affiliates to help reduce the spread of COVID-19 on campus. The policy requires face coverings, physical distancing, daily symptom surveys and more. Read more about the policy.


More Questions & Answers

We have shared some of the most commonly asked questions about the Daily Symptom Survey throughout this page, and we'll add more as we receive questions at campusready@ucdavis.edu.

Top questions about taking the survey

  • Is this required of employees who are working from home?
  • No. The symptom survey is designed to ensure that access to a facility is only granted to someone who doesn’t have/show symptoms of COVID-19. If you are not visiting campus, then you are not required to take the survey.
  • UPDATED: If someone comes to campus, but does NOT enter a facility, do they need to take a Symptom Survey?
  • If you are visiting a worksite on campus, then you are required to complete a Daily Symptom Survey. This includes buildings, stores, facilities, agricultural fields, delivery sites or other locations where workers are present. (Updated Dec. 17)
  • UPDATED: Do we need to take the Symptom Survey on the weekends?
  • Yes. (Updated Dec. 17)
  • UPDATED: If you go from one building to another do you have to retake the survey?
  • If you are using the online Daily Symptom Survey, then the approval letter is like a daily pass, good for use campuswide on the current date. Every day that you enter a campus facility, you will need to complete the symptom survey.

    If you are relying on a paper version of the symptom survey, then you may need to take it again for each facility that you enter. While all campus facilities are using the Daily Symptom Survey to screen entrance, each facility may be checking the survey approval in different ways. Facilities within the same district or under the same umbrella (e.g., dining facilities) might adopt a shared screening process that would not require the visitor/vendor to take the survey multiple times. For example, your department could use a sticker [see sample] that is signed and dated as a visual option to confirm someone in the facility is approved. (Updated Dec. 17)
  • If I make a mistake when submitting the Symptom Survey should I retake it or notify someone?
  • If you make a mistake in the updated survey for students and employees, retake it and notify your supervisor.
  • Do I need to report a ‘Not Approved’ letter through ReportCovid@ucdavis.edu?
  • No. The COVID-19 reporting process is separate from the symptom survey and will remain that way. The symptom survey is used to keep sick people at home and to determine whether someone can enter a facility. The symptom survey is not used to diagnose COVID-19 cases.

Helpful but difficult to categorize:

  • Which survey should UC Davis Health employees complete while on the Davis campus?
  • When you’re on the Davis campus, take the Davis campus survey. When you’re at UC Davis Health, take the UC Davis Health one.
  • UPDATE: How will this process intersect with campus COVID-19 testing plans?
  • As we integrate the symptom survey into the Health-e-Messaging portal, we expect to integrate your testing appointment schedule and potentially other information you upload into the system as part of the symptom survey process. We will notify employees and students as this process changes.
  • Can we get some signs?
  • The online toolkit has downloadable and printable signage and QR codes. A-frames and large format signs are available at no cost. Email campusready@ucdavis.edu for more information.
  • Why don’t we use the exact same survey as UC Davis Health?
  • UC Davis Health is an essential industry while the Davis campus is not. While the questions are very similar, the “What to Do” section is very different from the Davis campus survey.
  • Does the Symptom Survey violate any HIPAA rules?
  • University of California attorneys have vetted the Symptom Survey and its internal verification procedure and have concluded that the survey and the procedure adhere to HIPAA rules and regulations.
  • Why don’t you ask what facility someone is entering for contact tracing purposes?
  • Entering a facility does not equate to contact tracing. It just means that we are trying to protect the other occupants in the facility and maintain a safe environment. Contact tracing focused on “close contacts.” Close contacts are defined as someone that you interact with, at a distance of less than six feet, for at least 15 minutes over a 24-hour period. Just because one enters a facility does not mean that you had a close contact with someone. Learn more about contact tracing at UC Davis and potential facility exposure notifications.